Terms and Conditions

SMS MESSAGING

By providing your mobile phone number and opting in, you agree to receive SMS/text messages from Two Maids Cleaning. 

SMS communications may include: 

• Appointment reminders 
• Scheduling confirmations and updates 
• Service notifications and account-related communications 
• Responses to customer service inquiries 
• Other information related to services you have requested 

If you separately opt in to receive promotional communications, SMS messages may also include: 

• Special offers and discounts 
• Product and service announcements 
• Marketing and promotional messages 
• Company news and updates 

Consent to receive promotional SMS messages is not required to purchase any goods or services. Service-related and promotional communications are managed separately, and customers may choose to opt-in to either or both communication types where offered. 

Message frequency varies based on your interactions with us, service appointments, account activity, and communication preferences. Message and data rates may apply. 

You may opt out of SMS communications at any time by replying STOP to any message. You may receive a confirmation message after opting out. Reply START to re-subscribe to SMS communications. 

For assistance, reply HELP to any SMS message or contact us through our website at https://www.twomaidscleaning.com. 

Please note that opting out of service-related SMS communications may prevent us from sending appointment reminders, scheduling updates, service notifications, and other important account-related information by text message. 

Some SMS communications may be generated, assisted, or delivered using automated technologies, including artificial intelligence ("AI") tools. These technologies help us improve response times, customer service, and communication efficiency. Customers may request assistance from a live representative when available. 

Two Maids Cleaning does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in information, or SMS consent records to third parties or affiliates for their marketing or promotional purposes. SMS consent is used solely for communication purposes authorized by the customer. 

For details regarding the collection, use, storage, and protection of your personal information, please review our Privacy Policy at: 

https://www.twomaidscleaning.com/privacy-policy/ 

COMMUNICATIONS CONSENT

By submitting a form through this Website, requesting a quote, scheduling service, requesting information, or otherwise providing your contact information to us, you expressly authorize Two Maids and, where applicable, the independently owned and operated Two Maids franchise location serving your area to contact you regarding your request and our services. 

Such communications may be made by telephone call, email, or SMS/text message using the contact information you provide. 

Where required by law, we will obtain any additional consent necessary before using automated telephone dialing technology, artificial voice technology, prerecorded voice messages, or similar technologies. 

Your consent to receive communications is not a condition of purchasing any goods or services. 

You may withdraw your consent to marketing communications at any time by following the instructions provided in the communication, contacting your local office, or contacting us through the methods listed on this Website. 

ACCESS

You have multiple options for providing Two Maids access to you home: The most convenient method is to leave a key to your residence with Two Maids. Your key will be kept safe and secure in our key safe. All keys are coded for security and will never have your name or address attached to them. If you have an alarm system, please give access instructions to your Two Maids office.

For your safety, we do not return keys by mail. We ask that customers come to their Two Maids office and present a picture ID before a key will be released. If it is not possible to leave a key with Two Maids, you may meet the service provider at your residence. Please refer to the Cancellation Policy should Two Maids be unable to access your home during the preset arrival window. If neither of the above is possible, please make alternate arrangements with your local Two Maids office.

PAYMENT

Full payment is due at the time of your cleaning.

A credit card number must be kept on file with your Two Maids office. Your account will be charged the balance due, plus any fees, for each cleaning unless you leave an alternate form of payment at the time of service. Two Maids accepts MasterCard, Visa, American Express, or check.

A $25 fee will be charged for each returned check or failed credit card transaction.

SCHEDULING

Recurring cleanings are scheduled according to our checklist and priorities discussed during your consultation. One-Time Cleanings are scheduled as standard blocks of time. Every effort will be made to complete your service within the time allocated. If you forego a deep clean at the commencement of your service, please note that it will take a few cleanings to confirm your ongoing maintenance needs. We ask for your patience while we learn how to best clean your home and assure you that our maintenance cleanings will address the areas in need of additional attention as quickly as possible. Some homes may be subject to a first-time cleaning fee.

We strive to have the same staff members clean your home or office on a regular basis, however, this is not guaranteed. Due to vacation, illness or departure from the company, Two Maids may occasionally provide a replacement professional house cleaner.

If, due to the unique nature of your home, your service providers are unable to complete your cleaning within the amount of time requested, we may call you to ask for authorization to spend more time cleaning your home. We will inform you of additional costs accordingly before proceeding with the work. We reserve the right to charge additional fees to the final price of cleanings considered as heavy or inappropriate to the description of the home submitted at booking. To be safe, always check the information you entered into the booking form and remember that for us to perform our job you should leave the place uncluttered.

ARRIVAL WINDOWS

To ensure quality service for all valued clients, Two Maids cannot specify exact arrival times. Arrival windows allow our professional house cleaners to handle all the variables of each day and each home without affecting the promises we make to you.

Service provider(s) will arrive within the following timeframes:

• When we have a key to the home, our arrival window is between 8am and 4pm.
• When we are meeting someone at the home, we will set a two-hour arrival window between the hours of 8am and 4pm.

FEEDBACK

After each cleaning, you’ll have the opportunity to review the job on a scale from 1-10. Your rating will directly determine the compensation level for the professional house cleaners assigned to your home. Please take a moment to offer your comments. We value your opinions and your feedback is essential for us to improve our service and serve you better.

24-HOUR GUARANTEE

Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but Two Maids will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right.

GRATUITY

Two Maids never requires you to tip, but it is a powerful way to say thanks to your professional cleaners. Even posting an online review expressing your appreciation for their service can mean a great deal.

CANCELLATION

We understand it may be necessary to reschedule on occasion. If it is necessary to cancel or skip your scheduled service, Two Maids & A Mop requires notice of two business days. If we receive less than two business days’ notice, or if we cannot access your home, it will be necessary to charge you up to the full price of your cleaning. All future cleanings will remain unchanged. Please contact your local office directly to make schedule changes. Schedule or service changes may not be made through your professional house cleaner.

Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges will apply.

BREAKAGE/LOSS

Two Maids is bonded and insured. If breakage/loss occurs, notification must be made within 48 hours of service. Key replacement/locksmith fees are paid only if keys are lost or miscoded. There is a $100 per location liability limit for key replacement and/or locksmith services.

SUPPLIES

Two Maids uses safe and reliable professional-grade cleaning supplies to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we might provide instructions to your professional house cleaner.

PETS

Please secure all pets in their travel crates or kennels. Two Maids will treat all pets with love and respect; however, we cannot be responsible for their escape.

SERVICE LIMITATIONS

For safety and insurance purposes, we do not climb higher than a two-step ladder.

We will attempt to reach all visible areas with either an extension duster or vacuum extension.

We cannot move items weighing more than 25 pounds.

We cannot touch or move firearms in order to clean an area. Clients who own firearms should move them to an area we do not clean.

We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard materials.

We do not use bleach, except for at the client’s request. Please note, we will not be responsible for damage it may cause.

We clean “living space” only, which is the area in a home or facility that has air conditioning.

We do not remove or haul away trash, debris or furniture. This also applies to Post Construction Clean Up.

Before we report to a new construction job site, all equipment, tools and/or debris must be removed. It is highly recommended that all work orders for construction have been completed before final clean up services have been provided. The final clean we provide is a very thorough and detailed deep clean in preparation for the new homeowners to move in. We place no guarantee on this type of service for the simple fact that most construction companies completely fail to adhere to this policy and usually have contactors working inside of the home while cleaners are attempting to clean it, as they clean some areas contractors create additional messes within areas of the home that the cleaning crew has already cleaned. We take no responsibility for the outcome of cleanings which fall under “NEW CONSTRUCTION”.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Two Maids & A Mop's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

RESPECTFUL WORK ENVIRONMENT

At Two Maids, we are committed to maintaining a safe, respectful, and professional work environment for both our clients and our employees.

To ensure this, we ask that all clients refrain from:

• Discriminatory language or conduct
• Harassment or verbal abuse of any kind
• Displaying offensive or racially insensitive materials in visible areas of the home
• Creating an unsafe or hostile work environment for our team

If a service provider encounters any situation that compromises their safety, dignity, or well-being, they are instructed to leave the home immediately and contact our office. In such cases, Two Maids reserves the right to pause or cancel future cleanings without refund.

We appreciate your support in helping us provide a safe and respectful workplace for our team.

COOKIES

Our Website uses cookies and similar technologies as described in our Privacy Policy. 

Certain cookies are necessary for the operation of the Website and cannot be disabled. Optional cookies used for analytics, personalization, and advertising purposes are subject to your preferences and may be accepted or declined through our Cookie Preferences Center. 

By using the Website, you acknowledge that cookies and similar technologies may be used in accordance with your selected preferences and our Privacy Policy. 

For additional information regarding the categories of cookies we use, the purposes for which they are used, and how to manage your choices, please review our Privacy Policy and Cookie Preferences Center. 

To opt-out or adjust your preferences for retargeting cookies that may collect information about your online activity while you are using the Website, please click here. 

LICENSE

Unless otherwise stated, Two Maids & A Mop LLC and/or it's licensors own the intellectual property rights for all material on Two Maids & A Mop LLC. All intellectual property rights are reserved. You may view and/or print pages from https://twomaidsandamop.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

1. Republish material from https://twomaidsandamop.com
2. Sell, rent or sub-license material from https://twomaidsandamop.com
3. Reproduce, duplicate or copy material from https://twomaidsandamop.com

Redistribute content from Two Maids & A Mop LLC (unless content is specifically made for redistribution).

HYPERLINKING TO OUR CONTENT

The following organizations may link to our Web site without prior written approval:

• Government Agencies
• Search Engines
• News Organizations
• Online directory distributers when they list us in the directory may link to our Website in the same manner as they hyperlink to the websites of other listed businesses.
• Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  

These Organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

• commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union
• dot.com community sites
• associations or other groups representing charities, including charity giving sites
• online directory distributors
• internet portals
• accounting, law and consulting firms whose primary clients are businesses
• educational institutions and trade associations

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Two Maids & A Mop; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party's site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

1. By use of our corporate name; or
2. By use of the uniform resource locator (Web address) being linked to; or
3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party's site.

No use of Two Maids & A Mop LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

IFRAMES

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

RESERVATION OF RIGHTS

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

REMOVAL OF LINKS FROM OUR WEBSITE

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

CONTENT LIABILITY

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

1. limit or exclude our or your liability for death or personal injury resulting from negligence;
2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

CONTACT US

If you have any questions, you can contact us at:

Two Maids & A Mop
505 20th St. N,
Birmingham AL 35203
Suite 975
(800) 355-3552

Each TWO MAIDS & A MOP office is independently owned and operated.